BRHS Click And Collect Essential Guidelines

• - Card payment only to minimise any risk of contamination.

• - You can place an order via the website and payment is taken securely online – You will receive an order reference and confirmation via email.

(or)

• - You can place the order with the Branch via telephone and the payment is taken during the call – Our branch will create the order and provide the despatch / order to you on the call.

• - If it is a telephone order, you must register the registration of the vehicle collecting the goods, this forms part of the ID verification process.
• - Please contact the branch by telephone (where possible) upon arrival quoting the order / despatch number given when placing the order.

Our branch team have clearly marked out areas that clearly show a defined despatch / returns area at the front of the shop / branch (this must be at least 2m from the nearest possible person / touch point)

• - Please arrive in the pre-registered vehicle.
• - Contact the branch via telephone (where possible) informing them of your name, contract number(s) and goods ordered.
• - Our branch will issue instruction of the collection process in place.
• - Please wait in your vehicle while your items are placed into the despatch area.
• - Our branch staff will retreat back into the shop area.
• - Once a safe distance is achieved you can exit your vehicle and load equipment.

• - Please contact the branch by telephone (where possible) upon arrival, informing the branch of you name, order number & goods hired.
• - You will be asked to place the returned items into the designated area.
• - You will then be asked to retreat back to your vehicle to allow staff members to move items back into the issuing branch for a clean & visual check.
• - If the equipment is fine they will let you know.  The branch team will issue any refund(s) required to your credit card by telephone while you are on site.
• - Once the transaction is complete – you can exit the site.

• - All consumables are purchased on a non-returnable basis. 
• - No assisted lifting with our customers is permitted. Customers must have the means to lift, load & move equipment.
• - The mandatory safe distance (2 meters) must be maintained at all times.
• - The branch and hire shop remains closed to access from the public. All payment / refunds will take place remotely.  Please respect the safety of our teams who are trying to help.
• - No product demonstrations are available