National Customer Service Centre
National Customer Service Centre Team
Our team are here for you to meet all of your hire needs. Our strategy in serving our customers is to have dedicated customer support teams. This promotes a work ethic of end to end ownership, where all of our team members take pride in delivering service excellence, building strong relationships with all of our customers. Whether you work regionally, nationally or are looking for a one-off hire for a home project, we specialise in providing you with a single point of contact, supported by our extensive branch network and rehire partners.
At the National Customer Service Centre, our Customer Service Advisors are enthusiastic and knowledgeable and are keen to build strong relationships with their customers to provide the best possible customer experience. Our Customer Service Advisors are tasked with understanding your requirements, sourcing the right equipment and ensuring the equipment is available when and where you require it. They will be available to support any further needs throughout the hire, assisting with any breakdowns or exchanges efficiently and ensuring equipment is collected when you are ready to off hire.
Why Use The National Customer Service Centre?
Single point of contact for all equipment needs across the UK, whether it be sourced from our core fleet or through our selected partners, we will source the equipment for you and manage the contract end to end.
Redicated team who will get to know your business to better provide a service tailored to you and your hire needs.
Experienced Advisors
Experienced Customer Service Advisors who will be able to offer advice and ensure you get the right equipment for any scenario you may bring to us.
Dedicated Customer Service Team
Our hire controllers are tasked with understanding your requirements, sourcing the right equipment and ensuring the equipment is available when and where you require it. They will be available to support any further needs throughout the hire, assisting with any breakdowns or exchanges efficiently and ensuring equipment is collected when you are ready to off hire.
Customer Solutions Team
Our Customer Solutions team is on hand to resolve any invoice queries or issues that may arise during or after the hire contract.
The team will also keep you informed of any delayed or unsuccessful transport attempts and work with you to resolve as quickly as possible.
Customer Care Team
Our Customer Care Team is on hand to resolve any invoice queries or issues that may arise during or after the hire contract. The team will also keep you informed of any delayed or unsuccessful transport attempts and work with you to resolve as quickly as possible.
Telephone Calls
Dedicated team of enthusiastic and knowledgeable hire controllers are always at hand to take your call. They will be able to offer advice and ensure you get the right equipment for any scenario you may bring to us.
Live Chat
Dedicated team of enthusiastic and knowledgeable hire controllers are always at hand to take your call. They will be able to offer advice and ensure you get the right equipment for any scenario you may bring to us.
Social
Our social media profiles are a great way for you to get in contact with us if you have a question about a hire, not sure what tool to hire or if you would like to leave us a review etc.
We operate smart routing of emails meaning you get through to your dedicated team as quickly as possible.
Managed Service Provision
Provides a single point of contact set up solely manage your account.
- Our team is here to manage and tailor all of your hiring needs. Our personalised and unique managing approach is at the forefront of our daily routine.
- Communication is key to understanding our client’s needs. Our MSP Team is here to provide that individualised specialist service. Their expert knowledge in all aspects of our product range ensures this service is effectively managed.
- Our MSP Team will meet and liaise regularly to discuss challenges and queries. Our team ensures a fluent and reassuring service to meet future requirements or challenges head on.
